Refund policy

Effective October 21, 2026

We want you to love your DecoExchange order. If something isn't right, here's how returns work.

60-Day Returns

You have 60 days to return eligible items. To be eligible, items must be unopened, unused, and in their original packaging.

We do not offer exchanges. If you'd like a different item, please return the original for a refund and place a new order.

Return Shipping

The customer is responsible for return shipping costs.

Damaged or Wrong Items

If your order arrives damaged or you received the wrong item, please contact our customer service team with photos before sending anything back. We'll review it and let you know the next steps.

Made-to-Order and Custom Items

Made-to-order and custom items are final sale and cannot be returned, unless the item arrives damaged, is defective, or does not match the approved design.

Print shop made-to-order items, including custom signs, are non-refundable.

Cancellations

Orders can be cancelled free of charge until they ship.

Unauthorized Returns

Returns sent without following this policy may be refused, or, at our discretion, accepted for store credit minus a 25% restocking fee.

Refunds

Once we receive your return, your refund will be issued within one week.

Gift Cards

Gift cards are non-refundable.

Questions? Contact Us

DecoExchange
14110 LA 101 BLD 200
Iowa, LA 70647
Email: info@decoexchange.com
Phone: 337-378-0002
Office hours: 8 AM - 3 PM CST